Returns Policy

How to return?

  • Print and complete the Returns Form
  • Carefully and securely repackage your returning items and Returns Form (in line with our Returns Packaging Guidelines)
  • Take your parcel with Returns Form enclosed to your nearest Post Office
  • Choose a suitable method of postage, i.e. Recorded or Registered (you are advised to take out suitable insurance for the goods you are returning)
  • Retain your Proof of Postage in case the parcel is lost in transit
  • Note: Unless you are returning faulty goods, we are unable to reimburse any postage incurred. If you have cancelled your order and need to return the goods, please see the Your right to cancel section below

Returns form

In order to download and print our Returns Form you will need Adobe Acrobat Reader software.

Returns policy

We want you to feel confident about shopping with Sporttape. You can return any unwanted items within 14 days for a refund or replacement, as long as they are in an unused, sale-able condition and in their original, undamaged packaging. If a consumer forfeits their right to return goods by virtue of the Distance Selling Regulations i.e. by damaging or using the product we may still accept the goods back and offer a partial refund. We reserve the right to withhold a percentage of the refund value of the goods if the product or packaging is in such a condition that the product needs to be reduced in price for resale!

Returns address

Please use the following addresses to return goods: SPORTTAPE, Britannia House, Caerphilly Business Park, Van Road, Caerphilly, CF83 3GG

Your right to cancel

At Sporttape, we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. To read more about our Returns Policy please see section above. Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all our products. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that order as soon as possible, and in any case within 30 days after we receive your notification. Thank you for shopping with Sporttape. * Please not that our policies do not affect your statutory rights.